Customer Service Polish English for the Fashion Industry

Are you passionate about customer service and fluent in both Polish and English? Join a leading company in the fashion industry, where you'll play a pivotal role in delivering excellent support to customers.

Client Details

Our client is a well-established business in the fashion sector, known for its focus on quality and innovation. They put human values and sustainability at the center of their operations. Today they are looking to reinforce the Customer Service team for the Central and Eastern European Market. The job will be Brussels based.

Description

As a Customer Service Polish English for the Fashion Industry your responsibilities are:

• Responding promptly to customer inquiries via email, phone, and chat.
• Assisting customers with order placement, tracking, and returns.
• Resolving complaints and ensuring customer satisfaction in a professional manner.
• Collaborating with internal departments to address customer issues effectively.
• Maintaining accurate records of customer interactions and transactions.
• Providing product information and advice tailored to customer needs.
• Identifying trends in customer queries and suggesting process improvements.
• Ensuring compliance with company policies and procedures.

A successful Customer Service Polish English for the Fashion Industry should have:

• Fluency in both Polish and English, with excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer relationship management (CRM) tools and basic office software.
• A proactive attitude and the ability to work well under pressure.
• An interest in or knowledge of the fashion industry.