Jobomschrijving

As a Customer Service professional for the fashion industry, your responsibilities are:

• Responding to customer inquiries via email and phone in a timely and professional manner.
• Processing orders and ensuring accuracy in the system.
• Handling returns, exchanges, and refunds efficiently while maintaining customer satisfaction.
• Collaborating with internal teams to resolve customer issues promptly.
• Providing product information and guidance to customers to meet their needs.
• Updating and maintaining customer records with precision.
• Monitoring delivery schedules and keeping customers informed about their orders.
• Contributing to the continuous improvement of customer service processes.

A successful Customer Service professional should have:

• Experience in the retail or fashion industry, with a customer-focused mindset.
• Strong communication skills in English and French and ideally also in Dutch.
• Proficiency in using customer relationship management (CRM) tools or similar systems.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• A collaborative and proactive approach to work.